Client Service Manager
Job Opportunity at Career Consultants, LLC

Posted on Sep 8

http://www.careerconsultantsllc.com/    402-895-5834

Location: San Francisco, CA
Job Type: Full Time
Job ID: W4141794

Dynamic and growing Private Wealth Management firm is seeking a Client Service Manager. Responsibilities range from providing daily oversight on a wide range of service, administrative, sales and relationship management support delivered by a team of Client Service associates to participating in the development of Firm’s policies and procedures, providing back-up support to the Regional Client Service Manager and assistant the Client Service team in client specific projects.
 
A successful candidate will have a minimum of 5 years of experience in the financial industry working with high net worth individuals and families and have an enhanced understanding of industry regulations and compliance issues.  Must have a desire and capacity to thrive in a dynamic, constantly changing global market environment.  Must be able to exercise discretion and apply independent judgement with respect to matters of significance on a daily basis.
 
  • Build, train, manage and lead a highly effective Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients (hiring, terminations, performance management, development, mid/year-end reviews, etc.)
  • Daily supervision of branch administrative and regulatory oversight workflows (timecard approval, incoming/outgoing correspondence review, account approval, KYC quality control, etc.)
  • Meet with Portfolio Managers on a regular basis to understand the business and pipeline to help ensure we maintain a cutting edge support model.
  • Partner with Regional Client Service Manager to help evolve the Client Service Model to support the growth and evolution of the business.
  • Participate in the development and drive implementation of career development opportunities and plans for Client Service to improve employee satisfaction and quality of work.
  • Identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm.
  • Participate in the development and drive implementation of department policies and /or procedures to help improve service and overall efficiency.
  • Assist with the onboarding of new Advisor teams.
  • Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience.
  • Handle day-to-day questions and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flats, etc.)
  • Track various workflows to ensure the firm is in compliance with internal and regulatory policy (Investment Policy Statements, KYC, AML/BSA, etc.) 
     
    Requirements
  • At least 5 years of related experience; BS/BA degree or equivalent experience preferred.
  • Series 7, 66 and 9/10 or 24 licenses are required.
  • Exceptional Interpersonal skills to interface with clients, prospects, custodians and colleagues.
  • Use of considerable tact and discretion when dealing with client or sensitive data.
  • Ability to work independently under minimal supervision.
  • Excellent organizations, communication (both verbal and written), and client relationship management skills (whether interaction is in person, over the phone or via email).
  • Ability and desire to work in a fast paced environment (maybe demanding or unstructured work environment).
  • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite). Knowledge of Bloomberg, APX or a custody system a plus.
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