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Client Service Manager
Job Opportunity at
Career Consultants, LLC
Posted on Sep 8
San Francisco, CA
Dynamic and growing Private Wealth Management firm is seeking a Client Service Manager. Responsibilities range from providing daily oversight on a wide range of service, administrative, sales and relationship management support delivered by a team of Client Service associates to participating in the development of Firm’s policies and procedures, providing back-up support to the Regional Client Service Manager and assistant the Client Service team in client specific projects.
A successful candidate will have a minimum of 5 years of experience in the financial industry working with high net worth individuals and families and have an enhanced understanding of industry regulations and compliance issues. Must have a desire and capacity to thrive in a dynamic, constantly changing global market environment. Must be able to exercise discretion and apply independent judgement with respect to matters of significance on a daily basis.
Build, train, manage and lead a highly effective Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients (hiring, terminations, performance management, development, mid/year-end reviews, etc.)
Daily supervision of branch administrative and regulatory oversight workflows (timecard approval, incoming/outgoing correspondence review, account approval, KYC quality control, etc.)
Meet with Portfolio Managers on a regular basis to understand the business and pipeline to help ensure we maintain a cutting edge support model.
Partner with Regional Client Service Manager to help evolve the Client Service Model to support the growth and evolution of the business.
Participate in the development and drive implementation of career development opportunities and plans for Client Service to improve employee satisfaction and quality of work.
Identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies, and harmonize workflows and expectations across the firm.
Participate in the development and drive implementation of department policies and /or procedures to help improve service and overall efficiency.
Assist with the onboarding of new Advisor teams.
Collaborate and liaise with various teams and bank departments to maximize synergies to allow for a consistent and positive client experience.
Handle day-to-day questions and manage the escalation of “sensitive and timely” issues (client complaints, fraud, KYC red flats, etc.)
Track various workflows to ensure the firm is in compliance with internal and regulatory policy (Investment Policy Statements, KYC, AML/BSA, etc.)
At least 5 years of related experience; BS/BA degree or equivalent experience preferred.
Series 7, 66 and 9/10 or 24 licenses are required
Exceptional Interpersonal skills to interface with clients, prospects, custodians and colleagues.
Use of considerable tact and discretion when dealing with client or sensitive data.
Ability to work independently under minimal supervision.
Excellent organizations, communication (both verbal and written), and client relationship management skills (whether interaction is in person, over the phone or via email).
Ability and desire to work in a fast paced environment (maybe demanding or unstructured work environment).
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite). Knowledge of Bloomberg, APX or a custody system a plus.
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