Customer Relations Specialist
Job Opportunity at LINK Recruiting Group

Posted on Jul 3

http://www.linkrecruitinggroup.com    303-984-0756

Location: 80031, CO
Job Type: Full Time
Job ID: W4136956

LINK Recruiting Group, a specialized search and placement firm, has an immediate opening for a Client Service Specialist with a retirement planning and wealth management firm in Westminster, CO.
 
This full-time, direct hire opportunity will give you access to a first-rate Colorado owned
company that prides themselves on their close-knit family culture, strong relationships with their clients, and positive work environment. They are looking for a hard-working, self-driven, team-oriented individual who is assertive, persuasive, and has the ability to influence behavior.
 
If you are interested in joining a dynamic and rapidly growing company with opportunity for personal growth and advancement then we would like to talk to you about this position.
 
Client Relations Specialist
 
Job Objective:
We are looking for an individual that likes working with older clientele.  A friendly, energetic, and job oriented individual is need for this position.  We are looking for a person who truly loves helping people and has superior communication skills and an outgoing personality.
 
Responsibilities:
  • Initiate outbound calls and receive inbound calls from clients and prospects for the purpose of setting sales and client support appointments as well as take reservations for Townsend educational and social events throughout the year
  • Schedule appointments, manage and coordinate multiple work calendars
  • Utilize websites such as MapQuest and Yahoo maps to create time efficient and well planned site meetings for advisors and clients
  • Work from a computer generated task list
  • Enter notes and client information into a computerized database
  • Reserve meeting rooms for satellite offices
  • Achieve/exceed productivity goals for phone contacts with an emphasis on growing and retaining the existing client base through client interaction
  • Maintain call logs in data base
  • Support organization’s mission
  • Patience  to adapt to changing initiatives
  • Must be able to relate and get along well with others
 
Qualifications:
  • Four year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience in the field of  customer service
  • Ability to follow verbal and written directions
  • Ability to verbally communicate and articulate clearly and professionally with clients, prospects and staff in person or on the phone
  • Possess Windows based computer skills
  • Display effective verbal and written communication skill
  • Display organizational skills
  • Ability to pay attention to details and accuracy
  • Coordinate multiple calendars and schedules for staff
  • Willingness and ability to learn pertinent information about company, services, and products

Behaviors and Traits Required:
 
  • Solid interpersonal, coaching, and partnership skills are a must. Successful candidate must be highly effective and comfortable in social initiating, and being receptive, open, and approachable.
  • Assertiveness, persuasiveness, and the ability to coach and positively influence behavior are essential in this position.
 
Supervisory Responsibilities:
 
This position has no supervisory responsibilities. However, this position does provide guidance to staff members and coordination with outside vendors.
 
 
Other Information
 
Regular and predictable attendance is required. Willingness and ability to work non-standard business hours, such as nights and weekends on an as needed basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
Compensation
  • Salary DOE
  • Potential for bonuses
  • Health, LTD, STD, 5% match on 401(k) as well as additional benefits such as PTO
 
 
 
 
 
At LINK Recruiting Group we recognize the unique dynamic in matching a candidate to a company. We devote our time to identifying our client's needs and matching them with our candidate's goals. With over 20 years of recruiting experience, we know what works: gathering the facts, managing the process and delivering results.
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