Customer Service Rep
Job Opportunity at Cross Resource Group

Posted on Jul 9

http://www.crossresourcegroup.com    972-489-1236

Location: Overland Park, KS
Job Type: Temporary
Job ID: W4163377

Class starting 7/30 with multiple openings 
4 month Contract to Hire 

Looking for outgoing Customer Service Representatives for a great company! 
Overland Park 

Essential Job Functions and Responsibilities:

  • Responds to phone inquiries from employees, employers, and providers on assigned groups.
  • Utilizes computer terminal to obtain essential information and documents telephone communication.
  • Researches problem inquiries and responds to caller.
  • Refers unresolved inquiries and corrections to the appropriate analyst for resolution.
  • Performs other duties and projects, as assigned.
  • Previous telephonic customer service experience.
  • Excellent customer service skills.
  • Ability to work in a fast-paced, customer service driven environment.
  • Typing speed of 35 wpm or higher.
  • Ability to provide excellent communication in verbal and written form. Excellent interpersonal skills.
  • Ability to work effectively with team members, employees, providers, and clients.
  • Ability to deal with problems in varying situations and reach reasonable solutions in a timely manner.


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