Customer Service Representative
Job Opportunity at Integra Personnel Inc.

Posted on Feb 11

http://www.integrapersonnel.com    206-365-7794

Location: Seattle, WA
Job Type: Full Time
Job ID: W4150019

Outstanding broker with a strong track record of growing and advancing their people.  The Department Manager is approachable and supportive.  Very good benefits, Orca pass 100% paid by company.


This role provides direct support to the Commercial Department Account Executive, Account Manager and Producer(s) in the delivery of service to the client. The position provides training with a focus on future career advancement.
Main Responsibilities
  • Direct contact with customers as required to service their insurance program
  • Accurate and timely issuance of certificates of insurance
  • Management of policy information
  • Processing endorsements and change requests
  • Billing
  • Ordering loss runs
  • Preparing auto ID cards
  • Other clerical tasks as required by the Account Manager or Account Executive
  • BS/BA degree preferred
  • 1-3 years of insurance industry experience related to servicing accounts is ideal
  • Knowledge of insurance and/or brokerage business and an understanding of principles and processes of business management preferred
  • Must obtain insurance license within 60 days of hire and retain license by meeting continuing education requirements
  • Expertise in personal computer skills with knowledge of Excel and Word expected, prior experience working in a paperless environment preferred
Desired Personal Characteristics
  • Ability to manage multiple priorities and tight timelines while remaining detail-focused
  • Professional level interpersonal skills, including relationship-building skills with clients and co-workers
  • Excellent oral and written communication skills with the ability to communicate complex concepts clearly
  • High level analytical and critical thinking skills
  • Ability to set priorities with multiple account managers in order to meet deadlines
  • Commitment to providing best-in-class customer service
  • High level of integrity
  • Highly motivated, with positive attitude and personal initiative
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